A Guest Activity Management Solution Case Study

A comprehensive platform that streamlines activity booking, automates scheduling workflows, and delivers seamless guest experiences with real-time availability and integrated payments.

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The platform aimed to unlock non-lodging revenue, streamline operations, and enhance guest satisfaction.

Wellness and activity-focused hotels and resorts sought a robust Guest Activity Management Platform to transition from fragmented, manual systems to an efficient, unified solution.

Real-Time Scheduling

Activities move through stages, creation, configuration, and booking—using automated workflows and dynamic availability management.

Activity Discovery & Search

Advanced filtering based on metadata such as activity type, time slots, and categories, eliminating the need for manual coordination.

Integrated Payments

Secure payment processing with Stripe integration and wallet features, enabling seamless transactions for chargeable activities.

Guest Registration Enforcement

Email-based registration using booking details, ensuring compliance with hotel policies and guest verification.

Mobile Integration

Native iOS and Android apps enabling seamless activity booking for guests, aligning with modern travel expectations and digital-first experiences.

Challenges

Integrating Real-Time Geolocation, Optimizing Search Algorithms, and Delivering Under Tight Timelines.

Scalability

Managing and coordinating activities across multiple facilities while ensuring efficient operations and performance for resorts with diverse offerings.

Security

Restricting activity access based on guest reservations and roles, crucial for role-based access control and guest verification.

System Integration

Synchronizing guest data with PMS and payment gateways while ensuring accuracy, vital for unified operations.

Automation

Automating complex workflows for activity lifecycle management including scheduling, bookings, and capacity monitoring.

Optimized Management Solutions

Workflow Automation

Built automated workflows to handle activity creation, scheduling, and booking management, reducing manual intervention and staff coordination time.

Enhanced Guest Profiles

Integrated reservation import capabilities to manage and synchronize guest data dynamically, improving personalization and booking accuracy.

Custom Web & Mobile Apps

Developed responsive web application and native mobile apps to enable seamless search, filter, and booking functionalities, optimizing guest experience.

Security Enforcement

Implemented role-based restrictions for admin and guest access, ensuring high-level data security and compliance with hotel policies.

Additional Highlights

Seamless Booking, Location-Based Services, and Real-Time Interactions for a Superior Dining Experience.

Real-Time Notifications

Implemented automated notifications for booking confirmations, activity reminders, and schedule updates, ensuring guests and staff stay informed throughout the activity lifecycle.

Capacity Monitoring

Introduced detailed dashboards to monitor activity utilization, track attendance, and manage waiting lists, enhancing operational visibility and resource allocation.

Granular Permission Control

Configured fine-grained access controls to restrict activity management based on user roles, Systems User, Admin L1, and Admin L2, reinforcing data security across the platform.

Result Highlights

The guest activity management solution streamlined operations, improved booking efficiency, and enforced high-level security measures.

Streamlined Activity Management

Simplified activity workflows from creation to booking completion with automated processes, boosting operational efficiency across wellness and activity operations.

Improved Search and Discovery

Enabled easy activity-based searches with real-time availability without manual coordination, enhancing guest engagement and booking conversion.

High-Level Security

Protected guest data with role-based access restrictions and secure payment processing, reinforcing enterprise-grade security expected in hospitality solutions.

Mobile Accessibility

Empowered guests with seamless booking access through native iOS and Android apps, supporting modern traveler expectations and digital-first experiences.

Recreos transformation highlights the impact of tailored technology in driving operational efficiency and guest satisfaction.

With automation, real-time scheduling, and robust mobile access, wellness and activity-focused hotels now enjoy a seamless and integrated activity management experience.